Shaft seal was too big

Pool Repair & Troubleshooting
1

I recently replaced my salt pools motor and bought a kit with a shaft seal, and another shaft seal for salt water.  I notice your website references the same part number of PS-3867: https://www.amazon.com/gp/product/B004YLJ8V8/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1

That seal was too big and didn’t seem to fit.  Luckily I had also bought a rebuild kit:  https://www.amazon.com/gp/product/B017RSN33S/ref=oh_aui_detailpage_o03_s00?ie=UTF8&psc=1

I’m not sure why the #200 from the kit worked, but the PS-3867 part doesn’t, although they’re both supposed to be #200 seals?  I doubt it’s rated for salt water, since it just says “Shaft Pump Seal Replacement 200.”  I have a PacFab pump that looks just like the diagram on your page:  Pentair Challenger Pump Parts - INYOPools.com

Can you send me a product on the site that will fit and work for salt water?

Thanks

2

By too big, it was the ceramic bit with the rubber seal around it.  It was too big to fit into the housing.

3

Hi ScottPool,

The PS3867 should work for your Pac Fab Challenger Pump, we sell thousands of these seals for that pump without issue. I would double check the packaging for your PS3867 order to see if the shipper shipped you the correct PS3867 seal and did not accidentally ship you a different seal.